Terms and Conditions

By accessing or using the Runegrip QA website, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. Orders and Payments

• Customers are responsible for ensuring that all order details, including their name, phone number, and delivery address, are accurate.

• All orders are subject to product availability and confirmation by the store.

• Payments must be completed using the payment methods available on the website.

• Runegrip QA reserves the right to contact customers regarding errors in order details, pricing, or product availability.

2. Products and Pricing

• Product descriptions and images are provided to help customers make informed purchasing decisions. Actual colors may vary slightly due to screen settings and lighting.

• All prices are displayed in Qatari Riyals (QAR), unless otherwise stated.

• Prices and product details may be updated without prior notice. Confirmed orders will be handled in accordance with applicable laws and regulations.

3. Shipping and Delivery

• Orders will be processed and delivered within the estimated timeframe stated on the website or communicated to the customer.

• Delivery times may vary due to circumstances beyond the store's control.

• Customers must provide accurate delivery information to avoid delays.

• Any applicable delivery fees will be displayed during checkout or communicated before order confirmation.

4. Exchange and Return Policy – 14 Days

• Customers may request an exchange or return within 14 days of receiving their order.

• Products must be unused, undamaged, and in their original condition and packaging, with all accessories and tags included where applicable.

• Proof of purchase must be provided when requesting an exchange or return.

• Products that have been used, damaged by the customer, or do not meet the return conditions may not be accepted, except where required by applicable law.

• Customers may be responsible for return or exchange shipping fees unless the request is due to an error by Runegrip QA or a defective product.

• Refunds will be processed using the original payment method or another agreed method after the returned item has been received and inspected.

• If a customer receives an incorrect or defective product, they should contact customer service as soon as possible for assistance.

This policy does not limit any consumer rights provided under the laws and regulations applicable in the State of Qatar.

5. Privacy and Data Protection

Runegrip QA respects customer privacy and handles personal information for purposes such as processing orders, arranging deliveries, providing customer support, and improving services, in accordance with applicable laws.

6. Customer Service

For questions about products, orders, delivery, exchanges, or returns, customers may contact Runegrip QA through the contact details provided on the website.

7. Changes to These Terms

Runegrip QA reserves the right to update these terms and conditions when necessary. Any updates will be published on the website.

By continuing to use the website or placing an order, customers acknowledge that they have read and understood these terms and conditions.